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CVS gives wrong and outdated prescriptions to family in Minnesota
January 29, 2017
A young Minnesota mother is looking for a new pharmacy after her local CVS botched prescriptions for her kids on two separate occasions, says Fox9.
The first time it happened, Vanessa Gilbertson barely caught the mistake. She had just picked up a prescription for her seven-year-old daughter when she noticed a manufacturer's label on the bottle that read, "Amoxicillin". The CVS label which had been placed over it called the drug Ibuprofen. Gilbertson realized she had been given the wrong medicine.
She went back and told the pharmacy about the mistake, and the manager apologized. Everything was fine until just a little while later when her five-month-old began vomiting. Gilbertson went back to the same CVS for a prescription. After giving her baby nine separate doses of the medication she had received to no effect, she inspected the label. That's when she realized that the medicine had expired months earlier.
Gilbertson couldn't believe it at first. "My first thought was that this was just insane that this happened again,” she said. Then she got angry. The company released a statement in response to the incident:
"We sincerely apologize to Ms. Gilbertson. Her children’s prescriptions were corrected as soon as we learned of these incidents and our pharmacy supervisor has personally apologized to her. The health and safety of our customers is our number one priority and we have comprehensive policies and procedures in place to ensure prescription safety. Prescription errors are a very rare occurrence, but if one does occur we determine what happened in order to prevent it from occurring again. We have taken corrective action at the pharmacy and remain committed to ensuring that prescriptions are dispensed safely and accurately to our patients."