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Deaf cashier's interaction with a pair of burger joint customers inspires thousands
December 25, 2016
Kolbie Sanders was hungry last Saturday after she finished work for the night, so she stopped at a burger joint for quick bite to eat. The line was long and slow-moving but instead of getting annoyed, Sanders wondered what was going on. "That's when I noticed the cashier talking to a young couple in front of me," she wrote in a Facebook post about the incident.
As Sanders watched, she realized that the cashier, 20-year-old Taylor Pope, is deaf. She kept anticipating that customers would get impatient with the young man and irritated at having to repeat or write down their orders, but it never happened. "I was surprised because not one person acted rude," she writes. "Every customer complied with him and wrote down their orders without any complaints, just smiling back at him."
Pope is a manager in training at the Denton Whataburger, and has worked there for two years. "There was a really long line. All I could think about was just getting it over with," he said, recalling the busy Saturday night for Fox 4 News.
That wasn't apparent to Sanders. Her post notes that she lingered in the restaurant even after her order was complete, watching Pope calmly handle each customer. "The one thing that stood out was his smile," she said.
It's a story that has touched the hearts of thousands; the Facebook post has earned more than 48,000 likes since May 15, and continues to gain popularity. Perhaps Sanders has the right of it when she notes "how refreshing it was to see these small acts of kindness demonstrated from so many different people... at the end of the day, it's about others, not ourselves."